Assertiveness and handling difficult conversations with Nine Dots Training Company

05 February 2020


This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people

that are behaving in a difficult manner. These people and situations present regular and significant challenges

to managers as well as team productivity and require skill to resolve effectively and efficiently.

Course Content

} Tools to manage your reactions and negative emotions

} Tools to de-fuse a situation

} How to build rapport

} Effective Questioning Skills

} Assertiveness

Benefits to the Individual

} Confidence to resolve difficult situations

} More team cohesion

Benefits to the Company

} Better team morale

} More confident managers

} Less time spent on conflict


Sessions

Session 1 (05/02/2020 08:45 - 15:30 session)
Seminar Host Seminar Name Seminar Schedule
Nine Dots Development Assertiveness and handling difficult conversations with Nine Dots Training Company 05/02/2020 08:45 - 15:30

ActiVate reserves the right to cancel the event due to unforeseen circumstances in which case all monies would be refunded. All Events, Prices, Dates and Times are subject to change without notice